Frequently Asked Questions about Florentine Coffee Shop & Patisserie

  • You’ll find us in the heart of Shardlow, a beautiful village just outside Derby. We’re easy to reach by car, bike or on foot and are perfectly placed for a relaxed stop-off, please see our Where to Find Us Page for more details.

  • We’re open:

    Tue–Fri 9am-4pm

    Sat 9am-3pm.

    We are Closed Monday & Sunday

    (Seasonal hours up-to-date on Google regularly)

  • You don’t need to book for everyday visits — just pop in and choose a table. If you’d like to guarantee a table, we do offer a limited number of bookings each day. Just get in touch and we’ll do our best to help.

  • Yes! All drinks, cakes and food items are available to take away. If you’re ordering lunch items at an expected busy time, calling ahead helps us prepare your order quickly.

  • Due to our small indoor space, we can only allow guide dogs inside the shop. However, well-behaved dogs are welcome in our outdoor seating area, so you can still relax and enjoy a drink together.

  • Elegant indoor seating area ✅

    Outdoor seating areas (front and side) ✅

    Wheelchair ramp access ✅

    Disabled toilet facilities ✅

    Baby changing facility ✅

    Two high chairs available to use ✅

  • Yes. Allergen information is available — please speak to a member of our team before ordering. While we take care when preparing our food, we cannot guarantee a completely allergen-free environment.

  • We do our best to offer a variety of choices, including vegetarian, vegan and gluten-free options. Availability can vary due to demand.

    Please ask staff for allergen information before ordering if in doubt.

  • We aim to make checkout as easy as possible! We accept the following payment methods through our till system:

    • Cash

    • Major Credit & Debit Cards: Including Visa, Mastercard, American Express, Discover, UnionPay, and JCB.

    • Contactless "Tap" Payments: Use your physical card or digital wallets like Apple Pay, Google Pay, and Samsung Pay.

  • Yes, advance booking is necessary (24 hours minimum) for afternoon tea.

    Please contact us to discuss group sizes and dietary needs if any.

  • We’re happy to take cake enquiries; however, all cake orders are subject to availability. For this reason, short-notice requests may not always be possible.

    We recommend contacting us as early as possible to discuss availability, flavours and sizing.

  • Yes, we offer gift cards that can be used at Florentine Coffee & Patisserie — perfect for birthdays, thank-yous or a thoughtful treat.

  • Our gift cards do have an expiry date and is 1 year from the date of purchase.